Anyone who feels they have been discriminated against, or who has had such a complaint made against them, may be able to use our service. The discrimination complaint must relate to an alleged breach of equalities law in relation to employment, facilities and services or education.
How to make a referral
Contact us directly and we will guide you through the referral process.
Our service can be requested either by the person making the complaint (the complainant) or the party being complained against (the respondent.) For mediation to proceed, both parties need to agree to take part – however, in most cases both will benefit.
What can mediation offer?
- resolution without the stress of going to court or Tribunal
- an opportunity for all parties’ viewpoints to be heard
- an apology or compensation for the individual involved
- long term changes in policy or practice that will bring improvements not just for the individual but for anyone who finds themselves in a similar situation
- an increased understanding of responsibilities under equalities law and how sometimes simple and inexpensive changes can make a big difference.
- an organisation that listens to its users or customers and responds better to their needs.