Anyone who feels they have been discriminated against may be able to use our service. The discrimination complaint must relate to an alleged breach of equalities law in relation to employment, facilities and services or education.
How to make a referral
Each referral will need to have an initial assessment of suitability. This will be provided by the Casework and Litigation Team at the Equality and Human Rights Commission (EHRC).
For further information on how to make a referral you can contact the EHRC on the number below – or contact us directly and we will guide you through the referral process.
Our service can only be requested by the person making the complaint. If you are the party being complained about you will need to agree to take part before the mediation process can proceed.
What can mediation offer?
- resolution without the stress of going to court or Tribunal
- an opportunity for all parties’ viewpoints to be heard
- an apology or compensation for the individual involved
- long term changes in policy or practice that will bring improvements not just for the individual but for anyone who finds themselves in a similar situation
- an increased understanding of responsibilities under equalities law and how sometimes simple and inexpensive changes can make a big difference.