Equality and Human Right’s Commission (EHRC) Helpline

The EHRC helpline gives information and guidance on discrimination and human rights issues. All helpline staff have been specially trained to provide this service.

You can contact the helpline by telephone, text phone, letter, email or fax. . Below you will find the helpline addresses and contact numbers.

England

0845 604 6610 - England main number
0845 604 6620 – England textphone
0845 604 6630 – England fax

Monday – Friday 8am – 6pm

Equality and Human Rights Commission Helpline
Freepost RRLL-GHUX-CTRX
Arndale House
Arndale Centre
Manchester
M4 3AQ

Email: englandhelpline@equalityhumanrights.com

Wales

0845 604 8810 - Wales main number
0845 604 8820 – Wales textphone
0845 604 8830 – Wales fax

Monday – Friday 8am – 6pm

Equality and Human Rights Commission Helpline Wales
Freepost RRLR-UEYB-UYZL
3rd Floor
3 Callaghan Square
Cardiff
CF10 5BT

Email: waleshelpline@equalityhumanrights.com

Scotland

0845 604 5510 - Scotland main number
0845 604 5520 – Scotland Textphone
0845 604 5530 - Scotland – Fax

Monday – Friday 8am – 6pm

Equality and Human Rights Commission Helpline Scotland
Freepost RRLL-GYLB-UJTA
The Optima Building,
58 Robertson Street
Glasgow
G2 8DU

Email: scotlandhelpline@equalityhumanrights.com

Third Party referral agencies

We welcome referrals from third parties such as Citizen’s Advice Bureaus, Law Centres and other discrimination advice organisations. Please see below for further information and contact details.

If you would like to add your organisation to our links page please email ems@mediation-works.co.uk

Citizen’s Advice Bureau

Citizens Advice Bureaux provide free, confidential and independent advice from over 3,000 locations including in bureaux, GP surgeries, hospitals, colleges, prisons and courts.

Advice is available face-to-face and by telephone. Most bureaux offer home visits and some also provide email advice.

http://www.adviceguide.org.uk/

Law Centres

Law Centres are staffed by both solicitors and other workers who specialise in legal problems. They offer a free service. Law Centres usually only help people who live or work in their area. You can find out whether there is a Law Centre near you by visiting their website (see below).

Find your local Law Centre –

http://www.lawcentres.org.uk/lawcentres/detail/find/

Community Legal Advice

Community Legal Advice is a free and confidential advice service paid for by legal aid.
0845 345 4 345
Open from 9am to 8pm Monday to Friday and between 9am and 12.30pm on Saturday.
www.communitylegaladvice.org.uk/en/about/website.jsp

Disability Law Service

DLS is funded to provide free adviceline sessions in Disability Discrimination, Education and Employment law.
020 7791 9800
Minicom – 020 7791 9801

Open Monday to Friday 10.00am – 1pm, 2.00pm – 5pm

Fax – 020 7791 9802
E-mail – advice@dls.org.uk
Disability Law Service, 39-45 Cavell Street, London, E1 2BP

Ipswich and Suffolk Council for Racial Equality

ISCRE provides a range of services to individuals and organisations living and/or working in Suffolk, providing legal services in the form of advocacy/casework and a free law advice centre.
46A St. Matthew’s Street, Ipswich, Suffolk IP1 3EP
01473 408111
Fax – 08719 004218
E-mail – office@iscre.org.uk

Working Families

A free Legal Helpline which gives parents and carers legal and in-work benefits advice, as well as helping them to negotiate the flexible hours they want. Work is also done with employers to support them in creating workplaces which encourage work-life balance for everyone.

1-3 Berry St, London, EC1V 0AA
Helpline – 0800 013 0313
E-mail – advice@workingfamilies.org.uk or edads@workingfamilies.org.uk
Textphone – 07800 004722

There is a lot more information for parents at www.workingfamilies.org.uk

Stonewall – The lesbian, gay and bisexual charity

Stonewall runs a free info service for individuals, organisations, and employers. Freephone Info Line on 08000 50 20 20 is open Monday to Friday, 9.30am to 5.30pm. Stonewall can’t give legal advice or help you to pursue your case or complaint, but trained staff and volunteers aim to out in you touch with the people that can.
Minicom – 020 7633 0759
Email – info@stonewall.org.uk
Stonewall, Tower Building, York Road, London, SE1 7NX

EHRC specialist advice line for advisers

Advice for the general public

The Specialist Advice Line is designed for use by advisers in non profit making organisations only. If members of the general public need advice about their rights, please contact the Helpline.

The EHRC run an advice line to support Trade Union Reps, Citizens Advice Bureaux and employment/discrimination rights advisers working for non-profit making organisations who are dealing with individual cases concerning Sex Discrimination (including transgender and equal pay), Sexual Orientation Discrimination, Age Discrimination, Disability Discrimination, Race Discrimination and Religion and/or Belief Discrimination.

The Specialist Advice Line is staffed by Legal Casework and Litigation Officers who provide a specialised advisory service to representatives and advisers on legal claims.

The legal officers can advise and guide you about:

• the implications of the law and legal developments for the individual you are advising, or representing with a legal claim
• completing legal processes and procedures and framing legal arguments to maximise the potential for a successful outcome
• the potential for Commission funding on the case.

To contact the Specialist Advice Line, please use the numbers below, or email adviserline@equalityhumanrights.com

Advice line hours Open from 09:30 am to 12:30 pm Tuesday to Thursday

For advice on Sex Discrimination or Sexual Orientation, phone 0161 829 8403

For advice on Disability Discrimination or Age Discrimination,  phone 0161 829 8303

For advice on Race Discrimination or Religion and/or Belief discrimination, phone 0203 117 0302

Advice Line Wales

The Wales based advice line offers advice to Wales based advisers on age, disability, gender, race, religion or belief and sexual orientation. To contact the Specialist Advice Line please ring 02920 447710 or alternatively via email at adviserlinewales@equalityhumanrights.com

The Advice Line is open Monday, Tuesday and Wednesday 9.30am – 12.30pm, and is staffed by members of the Wales Legal Team. We do not offer a legal opinion, we offer advice based on current legislation.