Step by step
- We receive a referral from the Equalities and Human Rights Commission (EHRC) which has checked that the case is suitable and agreed to fund it
- Our case co- ordinator contacts both parties and explains what can happen next
- An agenda for the mediation meeting is prepared. This is a list of the items that the complainant feels would need to be achieved in order to resolve the dispute. This list is sometimes called the ‘desired agreements’
- The agenda is shared with the respondent who has an opportunity to comment or ask questions.
- The mediator is appointed and the mediation meeting is arranged. The parties agree who needs to be at the meeting and where and when it should be held
- At the meeting the mediator manages the discussions with the aim of reaching a practical and realistic agreement that will resolve the individual complaint and prevent the situation happening again
- The agreement is recorded as a ‘Full and Final Settlement’.