George applied to enrol on a part-time course at his local college. George experienced difficulties parking at the college because the disabled parking bays are often occupied by other vehicles. George’s vehicle has side access, and the space restrictions of standard parking bays mean that he is not able to get in and out of his car.
George arrived at college on a number of occasions to find that the disabled bays were being used inappropriately. As a result he had to wait for a disabled space to become free, which made him late for lessons. On a number of occasions, George had to go home and return at lunch time to see whether a space had become available.
On some occasions when George was able to park, he returned to find that he had been “boxed in” by another car and had to wait for up to an hour for the owner to return. On these occasions, George’s carer has waited at home for him to arrive and has then charged George for the extra time.
George also had problems with people parking their vehicles on the kerb. This resulted in George having to take a longer route to return to his vehicle.
Outcome: Full and Final Settlement
As a result of mediation, the parties agreed that there was a clear need to review their access audit. It was also agreed that the college would reserve a suitable disabled parking place for George on the two days he comes to college. George was promised a swipe card to ensure that he can access the site.
It was agreed that there would be a full review of parking. The college representative agreed to write to George outlining the plan for parking for the following term.
The college representative made a full apology and agreed to pay £300 to cover any costs incurred as a result of pursuing the complaint.