Use the links on the left to find case studies of people helped by our service in cases under the seven strands.
Feedback from our clients
Respondent
“The advice was exactly what our organisation needed to help us identify and carry out areas for development.”
“The service was very beneficial and helped us understand the issues more clearly and agree actions that may benefit all our customers.”
“I was very surprised that the mediation meeting went more smoothly than expected. I would recommend your service to anyone, your level of professionalism is outstanding.”
“The service was fast and I’d like to thank everyone involved with helping to resolve the situation.”
“A much better process than taking things to court!”
Complainant
“The service provided was professional and fair, easy to follow and came to the desired outcome without going to a small claims court. The strategy and tactics used were very helpful.”
“I was very satisfied and trust that this process will open up the facilities for other disabled people.”
“I can’t stress how wonderful the service is for both parties. I hadn’t heard of mediation before – It is a fantastic and fair service. It sorted out in a day the things that I have been trying to achieve for a year. I would recommend the service to anyone.”
“The mediator is to be commended for the exceptional way she managed the meeting, making what could have been a very difficult situation far more palatable and pleasant.”
“During the meeting, the respondent gained a more detailed understanding of my issues. The mediation process has increased understanding on both sides and will lead to better arrangements for disabled people in the future.”
“Your service was outstanding. It’s been a long, long time since anyone was so helpful and sincere towards me, and even though I didn’t get the result I wanted, I feel relieved and entirely satisfied about the way EMS dealt with the issues.”